Festoni Inc.
1298 North Post Oak Road
Houston, TX 77055

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These Terms & Conditions supercede all previous Terms & Conditions and are in effect as of August 1, 2005.

Pricing:
- All prices are wholesale, F.O.B. Houston, Texas and are subject to change without notice.
- Pricing will only be given to customers with Resale Tax IDs.
- Prices do not include freight/shipping.

Acceptance of Orders:
- All purchase orders will require a 50% deposit. Orders will not be considered final until the deposit is received.
- Minimum opening order is $750 excluding glass accessories.
- Orders less than $750 will be subject to a 20% upcharge.
- All orders must be placed in writing--No phone orders will be accepted. A purchase order will be accepted only with contact information including name, address, telephone number, delivery address and manner of payment
- All customers are required to have Sales Tax ID. Orders may be rejected without proof of tax exemption.
- Hold For Confirmation (HFC) quotations expire 30 days from date of issuance.

Production:
- Lead time is quoted from time of receipt of both purchase order and deposit from customer.
- Upholstery lead time begins after receipt of deposit and all fabrics.

Merchandise Characteristics:
- Many of our products are hand painted and it is normal for the color and finish to vary from item to item. Multiple orders for a specific item will match closely in finish and color with others completed in the same production run. However, due to the intricate process of layering, distressing, and polishing numerous applications of paint and gesso, we cannot precisely match previously ordered items.

Credit/Payment:
- All first orders are proforma, COD, or credit card (Visa, MasterCard or American Express).
- Net 30 day terms require bank and trade references and are subject to Festoni approval.
- Invoices are past due after 30 days and are subject to a service charge of 1.5% per month from ship date.
- Returned checks are subject to a $28 service charge.
- Festoni inserts the original invoice in a packing slip on the outside of the box, along with a blue or yellow “Examine Merchandise” form.

Cancellation/Modification/Non-Payment:
- Orders cannot be canceled or modified once they have been entered into production without written consent from Festoni.
- Modifications are subject to an upcharge of 35%.
- Changes may affect delivery date.
- Cancellations are subject to 35% restocking fee.
- Modification/cancellation fees will be deducted from customer deposits.

Custom Finishing/Customized Pieces:
- All custom pieces, including custom color, are subject to a 25% upcharge, to be paid in full with half deposit.
- If you would like a custom finish you will need to send us a color chip or physical sample.
- Festoni charges a non-refundable fee of $50 for up to two custom strike-offs for the same finish.
- Customized pieces cannot be canceled. Refunds will NOT be issued under any circumstance.

Shipping/Damage/Items Missing:
- Festoni carefully inspects and packs orders before consigning to a shipping or freight company.
- Shipping charges are added to the final invoice.
- If purchaser requires specific shipper, please advise at time of order.
- All furniture and chandeliers are subject to crating charges that will be added to the final invoice.
- For damage, shortage, or wrong items the purchaser must notify Festoni within 5 business days.
- The blue or yellow “Examine Merchandise” form must be faxed or mailed before any action will be taken. This form is stapled to the original invoice, which is located in the packing slip on top of the box.
- Local cost of repairs must be submitted in writing and approved by Festoni.
- Harps are only shipped if both a lamp and shade are ordered. Otherwise, the request for a harp must be made in writing on the purchase order. Please specify size and color needed (chrome or gold).

Returns:
- Festoni must receive written request for returns within 5 business days of receipt of goods.
- Merchandise claimed to be defective may be returned at purchasers expense and will be inspected by Festoni upon receipt. If the merchandise is determined to be defective a credit will be issued.
- Merchandise authorized to be returned that is not defective will be returned to purchaser at their expense.
- If a return has been authorized for reasons other than damage, purchaser is required to return item at their own expense and must be received in perfect condition and in original carton. 
- For returns other than damage, a 35% restocking fee will apply, and the shipping will not be reimbursed.

Held Orders:
- Festoni will not hold completed merchandise for more than 60 days.
- Orders held because of non-payment due to lack of response for credit cards and proforma funds, declined credit cards, NSF, and COD returns will be cancelled after 60 days and no customer deposits will be refunded.

Catalogs/Finish Samples:
- Catalogs may be ordered at $150 plus shipping and require 4 weeks to complete.
- Finish sample sets are $25 plus shipping and are available for the Festoni Cast Finishes and Festoni Metal Finishes.